3.5 Basic Troubleshooting
Candidates troubleshoot basic software and hardware problems common in digital learning environments.
Artifact: Online Teaching Portfolio
Reflection:
This artifact is an Online Teaching Portfolio created for the Facilitating Online Learning course. I implemented a 6 week online learning experience for my AP Calculus class that reviewed the entire course in preparation for the AP Exam. This artifact is extensive and shows evidence of my abilities in all 24 PSC Online Teaching Endorsement Standards. The relevant artifact for this standard is Artifact 22- Technical Support
Artifact 22 shows screenshots of my preparation for technical support and the reflection gives examples of times that I had to provide additional support for students. One of the most common issues that I had to troubleshoot was uploading attachments to discussion posts. The size limit required images to be compressed. The reflection and screenshots show that I am capable of troubleshooting basic hardware and software problems. Since this online teaching experience, I have also taught an online course at my school through the K-12 online learning program. This has provided the opportunity to troubleshoot new software for the students and me and to help many students out with basic issues, such as assignments not showing up where they should. I often return to the main menu and review what material should have been completed prior to the missing assignment to determine if the adaptive release is set so that the assignment does not appear until all pre-requisites are completed.
This artifact taught me that many troubleshooting issues can be avoided if students get instruction up front on how to troubleshoot for themselves. We typically think of this generation of students as digital natives who intuitively understand all things technology, but that is simply not the case when students are thrown into using completely new software and asked to complete a difficult task. Teachers must be able to anticipate and troubleshoot the basic issues that arise for everyone to have a positive learning experience. To improve upon this artifact, I would have created “how to” videos for the most common questions I got throughout the online learning experience.
This artifact is an Online Teaching Portfolio created for the Facilitating Online Learning course. I implemented a 6 week online learning experience for my AP Calculus class that reviewed the entire course in preparation for the AP Exam. This artifact is extensive and shows evidence of my abilities in all 24 PSC Online Teaching Endorsement Standards. The relevant artifact for this standard is Artifact 22- Technical Support
Artifact 22 shows screenshots of my preparation for technical support and the reflection gives examples of times that I had to provide additional support for students. One of the most common issues that I had to troubleshoot was uploading attachments to discussion posts. The size limit required images to be compressed. The reflection and screenshots show that I am capable of troubleshooting basic hardware and software problems. Since this online teaching experience, I have also taught an online course at my school through the K-12 online learning program. This has provided the opportunity to troubleshoot new software for the students and me and to help many students out with basic issues, such as assignments not showing up where they should. I often return to the main menu and review what material should have been completed prior to the missing assignment to determine if the adaptive release is set so that the assignment does not appear until all pre-requisites are completed.
This artifact taught me that many troubleshooting issues can be avoided if students get instruction up front on how to troubleshoot for themselves. We typically think of this generation of students as digital natives who intuitively understand all things technology, but that is simply not the case when students are thrown into using completely new software and asked to complete a difficult task. Teachers must be able to anticipate and troubleshoot the basic issues that arise for everyone to have a positive learning experience. To improve upon this artifact, I would have created “how to” videos for the most common questions I got throughout the online learning experience.